COMPLAINTS PROCESS
Policy & Process
NIFCS follows the provincial complaints policy for programs that are provided by our agency under the Child, Family and Community Services Act (CFCSA).
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Information about the right to make a complaint and about the complaints process is available to anyone.
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Please review the NIFCS Complaints Brochures for full details on our policy and process.
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If you have completed the Complaint Resolution Process and are still not satisfied you have further options to contact:
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The Office of the Ombudsperson
The office of the Ombudsperson receives inquiries and complaints about practices and services provided by public agencies.
Phone: 1-800-567-3247 | Fax: 250-387-0198
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The Representative for Children and Youth
The Representative for Children and Youth supports children, youth and families who need help with child welfare concerns.
Phone: 1-800-476-3993 | Fax: 250-356-0837

