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Policy & Process

NIFCS follows the provincial complaints policy for programs that are provided by our agency under the Child, Family and Community Services Act (CFCSA).

Information about the right to make a complaint and about the complaints process is available to anyone.

Please review the NIFCS Complaints Brochures for full details on our policy and process.

If you have completed the Complaint Resolution Process and are still not satisfied you have further options to contact:

The Office of the Ombudsperson
The office of the Ombudsperson receives inquiries and complaints about practices and services provided by public agencies.
Phone: 1-800-567-3247   |   Fax: 250-387-0198

The Representative for Children and Youth
The Representative for Children and Youth supports children, youth and families who need help with child welfare concerns.
Phone: 1-800-476-3993   |   Fax: 250-356-0837

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