NIFCS follows the provincial complaints policy for programs that are provided by our agency under the Child, Family and Community Services Act (CFCSA).
Information about the right to make a complaint and about the complaints process is available to anyone.
If you have completed the Complaint Resolution Process and are still not satisfied you have further options to contact:
The Office of the Ombudsperson
The office of the Ombudsperson receives inquiries and complaints about practices and services provided by public agencies.
Phone: 1-800-567-3247 | Fax: 250-387-0198
The Representative for Children and Youth
The Representative for Children and Youth supports children, youth and families who need help with child welfare concerns.
Phone: 1-800-476-3993 | Fax: 250-356-0837 Email: firstname.lastname@example.org